Community Guidelines Text

Enjoy Mozambique Community guidelines version 1.0

Enjoy Mozambique is a community built to help each other. A community built for those who love Mozambique to share their love of Mozambique with others. And for visitors to find out about Mozambique, fall in love with it and join the community. 

We want a helpful, happy and agile community that can welcome diverse ideas and cultures and help each other to enjoy the wonders of Mozambique.

We gain strength from diversity, and actively seek participation from those who enhance it. This code of conduct exists to ensure that this diverse group help each other for enjoyment. We will challenge prejudice that could jeopardize the participation of any person in the community.

The Code of Conduct governs how we behave when using the Enjoy Mozambique platform, or represent it on other platforms. We expect it to be honored by everyone who is a member of Enjoy Mozambique. 

We strive to:

• Be considerate

Our comments, posts and articles will be used and read by other people, and we in turn will read the work of others. Anything we write will affect members of the community, and we should consider them when choosing what to write. 

• Be respectful

Disagreement is no excuse for poor manners. We work together to resolve conflict, assume good intentions and do our best to act in an empathetic fashion. We don’t allow frustration to turn into a personal attack. This is not a community where people should feel uncomfortable or threatened.

• Take responsibility for our words and our actions

We can all make mistakes; when we do, we take responsibility for them. If someone has been harmed or offended, we listen carefully and respectfully, and work to right the wrong.

• Have communication all can understand

This is an English language website. The national language of Mozambique is Portuguese and we respect that. But this website is for an English speaking community. We welcome members who speak all languages, but the language of the website is English. On that basis please ensure all posts, comments and articles are written in English. Portuguese can be used where using it will help users and where a clear translation in English is given.

What is acceptable on Enjoy Mozambique:

This community is here to help everyone Enjoy the wonders of Mozambique. Please remember that when adding content to the website. 

• Points of view
  
  We all have different points of view on many things. Please share your point of view within the community, that is what it is for. Please share your point of view even if it goes against the views of other community members. But do this in a polite way, that makes it clear this is your point of view. Do it without using insults, implied or otherwise, toward members of the community with the opposing point of view.
  
• Correcting mistakes
  
  Community members and members of the Enjoy Moz team will make mistakes. We all want this community to be the best it can be so please help us by pointing out these mistakes. There is a reporting form on the bottom of every page that can be used for this. Please ensure that you are always polite when pointing out mistakes on the website and with other people’s content.
  

What is not acceptable on Enjoy Mozambique:

This community is here to help everyone Enjoy the wonders of Mozambique. Please remember that when adding content to the website. The following will not be tolerated:

• Insults of any kind
• Intolerant behavior of any kind (racist, homophobic, sexist or any other)
• Personal comments about other members of the community
• Bullying of community members
• Giving personal information, including location, about other members of the community
• Spreading of fake news
  
  We understand that sometimes it can be hard to differentiate between fake and real news. But spreading fake news does cause harm. If you have information that has not been verified on a professional news outlet please ensure you make it very clear that what you are sharing has not been verified by a news outlet and you are unsure if the news is genuine. If the news has not been verified and is likely to lead to panic, unrest or harm do not share it.

If these guidelines are not followed:

• Member Reporting
  
  All members of the community are able to report content that they feel is not in the spirit of these community guidelines. Any content reported will immediately be taken down for review by a member of Enjoy Moz. Enjoy Moz will then decide if the content should be permanently removed, edited with the author’s permission, or made live again. Both the reporter and the author may be involved in the discussion, but the decision of Enjoy Moz is final. The reporter may remain anonymous to the author during this process if they wish.
  
• Monitoring
  
  Enjoy Moz monitor content on the website. Enjoy Moz representatives may report any content they deem to not be following community guidelines. There will then be a process of review as outlined above in the reporting section.
  
• Member bans and suspensions

Enjoy Moz can decide, if a breach of community rules is very serious, or if community rules are being broken at a more minor level but on a regular basis, that a member will be suspended or banned from Enjoy Moz. A suspension is for a fixed time period. A ban is permanent. It is the choice of Enjoy Moz as to whether content from banned or suspended users remains on the website or is removed. Decisions on bans or suspensions remain with Enjoy Moz and any decision made by Enjoy Moz is final.

• Language of content
  
  Articles, posts and comments in any language other than English will be removed. 

Privacy Policy

Privacy Statement

Enjoy Mozambique

This Privacy Statement explains what personal data and other information is collected by us, Enjoy Mozambique (“we”, “our”, “us”), as part of our activities, and how we use or process that information.

We are committed to complying with the EU General Data Protection Regulation (GDPR). These are referred to in this Privacy Statement as the “data protection legislation”. Whilst we recognise we are not in the EU, the EU GDPR regulation sets a recognised global standard and includes similar provisions to the South African Protection Of Personal Information Act (“POPI”) but has a wider scope than POPI.”

The data protection legislation gives you various rights regarding the way in which we store and use your information. These are set out below in section 1.1 – Your rights under the data protection legislation.

If you have any questions about this Privacy Statement, our practices, or your dealings with Enjoy Mozambique email us on info@enjoymoz.com

This Statement may change at any time so please review it from time to time.

To make it easier for you to review those parts of the Privacy Statement which apply to you, we have divided up the document into sections. 

Section 1: General

Section 2: Website

Section 3: For our customers

Section 1: General

Laws apply to our use of anyone’s personal information and everyone has rights regarding how their personal information is handled. We have published this Statement to tell you:

• What information we may collect about you
• How we store your personal information
• What we use your personal information for
• Who (if anyone) we may pass it on to and how they use it, and
• Your rights as an individual

In this Privacy Statement, when we use the following words or abbreviations they will have the following meanings:

1. Your rights under data protection legislation

We will ensure that the rights of people about whom information is held can be fully exercised under data protection legislation. These rights are:

• The right to information – under this right we must provide information to you and demonstrate that we collect and process your personal data fairly. We do this through this Privacy Statement.
• Right to access – you have the right to obtain confirmation that your data is being processed; access to your personal data; and other supplementary information
• The right to rectification – you have the right to have information about you corrected and / or to challenge us about the accuracy of the information we hold
• Right to erasure – the right to erasure (also known as the right to be forgotten) states that the you can have personal data erased under a number of specific circumstances 
• Right to restrict processing – you are allowed, under certain specific circumstances, to prevent us from conducting specific processing of your data
• Right to data portability – you can request a copy of the information you have provided to us in a useful electronic format that another organisation could use
• Right to object – you can object to us processing your data if we cannot demonstrate legitimate grounds for that processing
• Right to appropriate decision making – you have the right not to be subject to a decision based solely on automated processing
• Right to notification; it is our duty to notify any third parties that may process our data if the you exercise your rights to rectify, restrict or erase your data

Should you wish to exercise any of your rights, please contact us using the details above.

2. Retention of information

We retain your information only as long as we need it. If you have a specific query regarding how long we retain your information please contact us using the details above. 

3. Legal Basis

The legal bases we rely on for using personal information are as follows:

• Processing is necessary for the performance of a contract;
• Processing is necessary for the compliance with a legal obligation;
• Processing is necessary for our legitimate interests; or
• Consent has been obtained

We apply the most appropriate legal basis to personal data processing relative to the situation.

4. Consent

Where we have requested your specific consent for processing your information (for marketing for example), you have the right to withdraw that consent at any time by contacting us using the details above. You may also unsubscribe from marketing emails by clicking the ‘unfollow’ link at the bottom of the email.

5. Complaints

If you are dissatisfied with the way we have handled your personal data you should contact us so that we can investigate.

 Section 2: Website

2.1 Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit

www.allaboutcookies.org

which contains comprehensive information on cookies on a wide variety of browsers. You will also find details on how to delete cookies from your computer.

Our website will ask for your cookie preference on your first visit. You may choose to opt out of non-essential cookies. However, this may affect your browsing experience.

To check if cookies are enabled on your device, please follow the steps below. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.

Cookie settings in FirefoxCookie settings in ChromeCookie settings in Safari web and iOS.

To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

2.2 Other websites

Our website contains links to other websites. This privacy policy only applies to this website (Enjoy Mozambique); we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites. When you link to other websites you should read their own privacy policies.

Section 3: For our users

3.1 Where we store your personal information 

We are committed to holding your personal information securely. This means only those of our colleagues and contractors that need to see it have access. 

All personal information is stored digitally.

3.3 What we use your personal information for 

• For providing our services for you 
• To issue bills and arrange payment with you if required
• To carry out our obligations arising from any contracts entered into between you and us
• To conduct appropriate anti-fraud or credit reference checks
• Prevention, detection and prosecution of crime 
• Quality management 
• Informing our staff, contractors or others (as appropriate) about past incidents (for example, anti-social behaviour), for their protection, in line with our policies 
• Other purposes. We may anonymise your information so that it cannot be linked to you. In that case we may use the data for any purpose 

3.4 Who else we may pass on your information to 

Normally, only we will be able to access your personal information. However there may be times when we disclose your details to others, as follows: 

• Our suppliers who enable us to provide our services to you, or who provide services on our behalf:

• IT providers who own or manage the computers, phones or systems we use
• Subcontractors who carry out work on our behalf
• Banks. For example to carry out payments through a secure system 
• Companies that assist us in printing and mailing out our letters, leaflets and newsletters 
• Our professional advisors and providers of financial services
• Others who may request information from us for their own purposes:

• For crime prevention or detection, risk assessment, resolution of complaints or other issues 
• The police, fire service, health authorities or medical practitioners 

We do not sell your information to others for their marketing or commercial purposes. 

We will not share your personal information with anyone who claims to represent you unless we are satisfied that you have appointed them or they act in some recognised official capacity. 

3.5 Social media 

We may get your information from social media, whether on our own accounts or elsewhere. Where you use our own website or social media you grant us an irrevocable, royalty-free, non-exclusive licence, and give us your consent, to copy, use and reproduce any of your contributions for any purpose. 

Where you make a contribution to any social media (whether on our own accounts or elsewhere) we may use that information for any of the purposes stated in this Privacy Statement. 

Where a contribution to any social media (whether on our own accounts or elsewhere) constitutes a breach of Enjoy Mozambique terms and conditions, agreements, or laws that apply, we may take the following actions: 

• Start legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. 
• Report you and disclose such information to law enforcement authorities in any jurisdiction as we reasonably feel is necessary. 

The responses described in this Privacy Statement are not limited, and we may take any other action we reasonably deem appropriate and we are not obliged to take any action. 

3.6 Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.